I apologize. I have five minutes. I'm trying to get to this, and ultimately it meets the expectation of this committee, because the questions I'm asking are for them, so they can get this into the report, and, therefore, we can come up with some solutions so that this doesn't happen again, working with you folks and other partners.
I would request that the investigation report, as well as the emergency management plan, be submitted to committee as part of your testimony, so we can actually put it into the final report.
The second question is with respect to improving the way you communicate with your passengers—this is all about the customer—on trains and providing basic care, etc., with respect to major service disruptions.
I don't have time to dance on this, so getting granular, Mario, what are you doing better now versus what you were doing then?