I understand what you are saying. There is a difference between the two incidents, and I recognize that. In the case of the 2022 incident, a tree fell and there was a snowstorm. In 2024, however, the broken-down train was in an accessible location. In my opinion, it would have been possible to bring in supplies, allow people to get off the train to change their itinerary or even provide a bus to transport them to their destination. In spite of all that, they stayed on the train for 10 hours.
I understand that you could not have foreseen the second problem. As you say, there was a problem, you stopped the train for two hours and resolved the problem, but then another one arose. Many hours went by between the second problem and the time people arrived at the station. It wasn't initially supposed to take that long.
You have to put yourself in the shoes of regular people stuck in a metal box for hours on end, unable to go out, eat or use the washroom. Eventually they get quite distressed and demand accountability.
I feel that the lack of communication we saw in the 2022 incident happened again in 2024. From what we saw in the media, people felt powerless, in the dark and at a loss. I would not have liked to be in their shoes.