Thank you, Mr. Chair.
Mr. Péloquin, I want to come back to the issue of delays. You said that the recent situation was an isolated incident. I tend to agree with you. It was like a Guinness record for delays. It was an isolated incident, even though the 2022 incident also comes to mind. I don't know whether there have been other equally extreme delays in the meantime. Aside from the extreme and unpredictable situations that may occur from time to time, people generally agree that Via Rail has a reputation for being late. For the average person, Via Rail is synonymous with delays.
I checked your latest annual reports. In 2011, 84% of trains were on time. In 2017, it was 73%. In 2023, it was 59%. That's quite a significant decline. We can see that the situation has only gotten worse over time.
How do you plan to address this?
I understand that Via Rail has a growth plan and must deal with a greater number of passengers. People like to take the train. Personally, I do. However, when we see that the train is always late, we end up losing faith. Sometimes, when we want to be sure to arrive on time, we decide not to take the train. We know that it isn't usually on time.