Part of the minister's request to Via Rail is for them to provide details on how Via Rail communicates with passengers and resolves complaints. What Via has noted is that they will ensure that there is 24-7 support to communicate information to passengers and to the public. Again, I think there is more that they will provide to us in terms of their response on customer service, but they made that initial commitment.
On October 10th, 2024. See this statement in context.