Welcome to our witnesses today.
The passenger we had as a witness during one of our previous meetings.... I want to focus on the things he talked about—some of the frustrations, of course, and the things he endured through that 10-hour period. One question I asked him was in terms of the complaint process. Via Rail talked about how they received multiple complaints through a variety of means and so on, and that they respond to all valid complaints. I want to ask you, as officials, are you aware of Via Rail's complaint mechanisms and responses, and how they actually responded to the complaints of the passengers who were on that particular train, train 622?