It's tough to think back to then; it has been a long time. What I can talk more about is where we are and where we're going.
What's the goal? The goal of Responsible Care writ large was to build trust. There's that expression, “Nobody cares how much you know until they know how much you care.” We want to be able to demonstrate to the communities we operate in and the communities we move our products through that we do care, that we know what the right thing to do is, that we want input on that and that we can do it. Again, that includes with transportation.
There's no question that communities are under-resourced. It's not always a top-of-mind priority with all the pressures on communities. We have a duty to help them be as prepared as they can.
One of the things that's been most interesting in recent years is the amount of increased attention being paid specifically to communities that rely on volunteer first responders. One of the newest things we've done—Responsible Care is very evolutionary, and TRANSCAER is as well—in recent years, with the assistance of the Government of Canada, is integrate a virtual reality approach into TRANSCAER. You can put on these goggles, do the walk-through and go through all the training modules as if you were physically with this train car.
In most instances where we have a TRANSCAER event in a larger community—maybe it's Sarnia; maybe it's London, Ontario; or maybe it's Medicine Hat, Alberta—you're talking about bringing the first responders together for two or three days. They'll do simulated rollovers. They'll talk to the shippers and the railways. There's a lot of activity taking place, and someone who's got a full-time job and is a volunteer firefighter can't dedicate that time.
We're trying to be responsive to the realities of today's world and make sure those communities are also getting served by these programs. That would be one example.