I'd offer that right now, at least in Canada, with our trusted traveller program, if you are a NEXUS-certified individual, you approach the CATSA line and you're in a fast lane, but you merge with the slow traffic ahead. In other words, there is no recognition for a trusted traveller.
We want to have a separate line, if you will, that recognizes and puts a risk profile to those passengers. Perhaps we can work with industry, and CATSA in particular, to identify...as in the U.S. where, for liquids, laptops etc., there is progress. That's on the airline side.
On the commercial side, or at least with respect to the charters and business aviation, the critical issue is transborder trade. Our problem right now is that ArriveCAN started as a Public Health Agency of Canada tool, very clearly to stand up to COVID-19.
As it transitions to CBSA, the challenge is that right now, the way this process works at airports across the country that facilitate trade and economic activity all across the country, you need to make two phone calls to CBSA officers. The first phone call of the pilot in command is to report who they have aboard, their declarations and all their information. The second call needs to happen once they arrive at the destination.
The problem is that we are experiencing two-hour delays talking to anyone. If you want to feel the weight of the regulatory infrastructure right now, it's very challenging when you come to Canada and are going through that. We need to quickly move to recognize that ArriveCAN could be done in the same way.
Our business aviation passengers are predominantly trusted travellers. We need to recognize and develop a risk-based approach to the interface with CBSA. Those are the things that will help us, along with CATSA, to move our passengers quickly through the terminals and through our FBOs.