Well, I'm glad you have a lot of questions. That's why I'm here, Mr. Bachrach.
Look, as I said, governments for decades didn't do anything about passenger rights. We did something; we took action. These regulations protect passenger rights. Currently, the CTA is going through thousands of complaints that passengers have submitted.
Let me state unequivocally that it's unacceptable to see passengers sleep on the floor at airports. While I want to avoid speaking about specific cases, as you can imagine, because I leave it up to the CTA to examine the merits of each case, it's unacceptable. There are standards that make sure airlines fulfill their end of the bargain, and the CTA is responsible for going through these complaints and adjudicating them. I am confident that they will do everything they can to uphold these regulations to ensure that airlines fulfill their end of the bargain.