The CTA is an independent, quasi-judicial body that is adjudicating these complaints independently. I can assure you that I have confidence in their ability to do their work and that our government will continue to assist them to ensure they have the resources they need to protect passengers.
I understand that recently the CTA issued a ruling that the labour shortage could not be claimed as a safety matter. The CTA looks at individual complaints and adjudicates them based on the circumstances and evidence before it.