Thank you, Minister.
On the one hand, I find it curious that consumers have no recourse when the government causes their flights to be delayed or cancelled. On the other hand, we set rules and standards for businesses that the government doesn't impose on itself. There's a lack of consistency here.
Furthermore, with regard to the Canadian Transportation Agency, I'm thinking of the documents that were leaked and that prove that Air Canada knowingly asked its staff to lie to travellers about the reasons why flights were cancelled to avoid being assessed penalties.
We have to assume there are no consequences for that. Even if consumers file a complaint with the agency, there's a backlog of 18,000 complaints. So that complaint won't be processed for a month of Sundays. Consumer associations now suggest that people circumvent the agency and go straight to the courts.
Don't you think that's a disgrace, Minister?
What's it like for you to see how the Canadian Transportation Agency, which is supposed to be the watchdog for travellers' rights, is utterly ineffective.