That's an excellent question.
I believe Mr. Boudreau spoke about the salaries offered to airport employees and the raiding that goes on between companies and services. In the end, we serve the same clients, the passengers, and from now on we need to learn to provide better treatment for those who toil in these jobs.
That's why we worked with with employers to introduce staff attendance and retention programs. We want to do something about the chronic shortage of staff in these jobs which, even though they don't necessarily require recognized skills, are essential, as we saw during the summer.
It's important for flight schedules to be followed, not only the team of pilots and flight attendants on the aircraft, but also on the ground, whether by the airline company or an affiliated service provider. The people who come to work must be treated properly.