We understand that your organization is independent. You like to mention it, and I know that it is true. Still, during the pandemic, when passengers did not get any respect from airlines and could not get refunds for their plane tickets and the agency was completely overwhelmed, the government had to step in and tell the airlines to refund passengers' tickets, almost having to resort to threats.
Is that an indication that you did not have the resources or the expertise to do the job at that point in time? Is my interpretation correct?