Mr. John Gradek at the Transport, Infrastructure and Communities Committee

The government's involvement in baggage handling is not the solution. Rather, the airlines themselves should look at the means available to them to address baggage handling issues. There are a number of technologies that airlines and airports could adopt to improve the situation.

The major issues that occurred over the summer were related to the labour shortage, the staff's lack of baggage handling experience and the belief that the situation would improve over time.