Thank you very much. That's a huge number. I'm not surprised by that, after talking with people who have had missing bags, or whose luggage was piled up in an airport waiting to be found, or who couldn't get through to an agent at an airline trying to find their lost baggage, or who had to wait in extremely long lines to even speak to an agent. I know many Canadians faced a lot of these obstacles and a lot of frustration. It's no surprise to hear you say that there are over 25,000 complaints that are backlogged right now.
My next question would be, was there any specific government action or inaction that perhaps prolonged the suffering of Canadian travellers to grow these complaints?