I think that was a two-part question.
To perform some of its regulatory functions, the agency does engage with government officials, with the industries it regulates, and with consumer and disability rights organizations. That engagement is required by law or government policies when the CTA develops certain regulatory instruments.
In other cases, in other situations, engagement allows the agency to, for example, further its expertise to understand the transportation trends and issues that it needs to take into account. Engagement allows the agency to remain current and relevant and to competently advance its mandate, which is set out in section 5 of the act as part of the national transportation policy.
The complaints we've been getting have been, as was noted, largely related to flight disruptions and cancellations over the summer. That largely meant a lot of complaints coming in about compensation, about refunds and about baggage issues.