One important thing, Chair, is that the agency has become very efficient at processing complaints. Before the pandemic, in 2019, we were processing roughly 5,000 complaints a year. Through efficiencies, we've managed to increase that to 15,000 complaints on average in a year. We certainly increased our ability to handle complaints using the staff we have. Budget 2022 also provided $11.5 million to the agency to maintain a certain level of staffing that will allow us to maintain those numbers.
