Sure, and we've heard that in our study from the airline sector in particular, about the instability and reliability having an outsized impact on their operations, so it certainly follows with what we've heard.
I guess I should start as well by congratulating you on the comprehensive nature of your report. I've noted that Transport Canada has no shortage of excellent reports. The question becomes, does the government action flow from that? I hope we will hear from you as time goes on. I know you don't have a mandate, particularly, to follow it through, but I hope we will hear from you on what you're seeing both from the private sector and from government.
I wanted to talk a bit about rail. I wanted to focus in on rail. The CTA holds railroads accountable for providing adequate service. I've talked to shippers and have heard that the standard is difficult to enforce because it's so poorly defined.
Did you have any recommendations? Did you find that this was a problem in trying to determine how...? I know you talked very extensively about the relationship between shippers and the railways, but how do you think we can better define what providing adequate service is, so that there can be the reliability, predictability and stability that are needed for a smooth supply chain?