Thank you, Mr. Chair.
I would first like to welcome you, Mr. Gionet and Mr. Gillespie. I am very pleased to see you here. I do not have the good fortune to sit on the Standing Committee on Citizenship and Immigration, but I hear about concerns relating to your work on a daily basis at my constituency office.
I can tell you that one of my staff works almost full-time handling immigration cases. I find that situation to be odd, since we work in an MP's office and not an immigration office. However, there are people calling us constantly, people who are crying and discouraged. Their cases have not been processed for years and they no longer know what to do. We try to help them, but we can't do immigration employees' job.
Do you acknowledge the problem you have on your hands, that cases are not being processed fast enough?