Thank you, Chair.
Welcome to all of our witnesses online and the people in the room today. All of your testimony provided many examples of individuals and groups that have been denied refunds, and I note the other issues you've raised.
I think a number of factors unfortunately converged to create the perfect storm and a problem for air passengers. Very soon after the government introduced its new passenger rights system in 2019, there were, notably, the pandemic and subsequent shutdowns of most air travel, labour shortages that persisted and so on. Even after the public health measures were relaxed, we still had major problems.
Given that, would you say that on balance, we are still better off with the legislative and regulatory framework, as opposed to the situation that existed before, when each individual airline set its own system, including compensation amounts?
I'll start with Mr. Lawford and then go to Mr. Charbonneau. Then we'll ask a couple of people online.