Thank you, Mr. Chair.
Thank you, witnesses. I know that some of you are repeat witnesses at the transport committee, so thank you for your investment of time here.
Mr. Lawford, you painted a picture of “chronic issues”, as you said, and flight delays. You also talked about maybe looking back a lot further in the time continuum, from 2003 to now. Maybe you can elaborate a bit on this. In your view, what factors are causing the spikes in delays we're seeing and these frustrations consumers are facing that are remedied by the APPR? What factors are outside of that? Where is the division, and how has that progressed over time?