In my view, the APPR was written by the airlines for the airlines, and it's essentially a sham. It creates the appearance that there is passenger protection regulation in Canada. It serves as a way to provide answers to those legitimate calls to provide a European-style protection regime, but it was designed to fail.
We cautioned the government. We also cautioned the Canadian Transportation Agency in February of 2019 about all the flaws, and we predicted them. We predicted the refund controversy. We predicted the abuse of the “safety purposes” loophole. We predicted the concerns about denied boarding and so on.
We have 52 pages of this, which have been on our website for more than three years now. We knew it was coming. Everybody with minimal expertise in the area knew what would happen if those regulations were allowed to go forward in their present form.
What needs to happen now is for us to give Canada real air passenger protection regulations that provide meaningful protection to passengers.