Whether or not it is an independent tribunal, people making the decisions need to have the power to make these executory. The procedure needs to be simplified. I mentioned that Denmark had introduced a simplified and much faster procedure.
Grouping similar cases together, whether in terms of circumstances or for a specific flight, would also speed up the processing of hundreds of cases at once. It needs to be simple and rapid. Having to wait two years before cases are dealt with discourages people. They can't see the point of pursuing efforts with the agency because they wouldn't be getting their money back for a year or two.
That's what happens with cases dealt with through facilitation or mediation, the first two stages, because all they do is tell people what the airline company is saying, without checking the facts.