I agree with Mr. Lawford. The Wild West we had prior to the APPRs was not acceptable in terms of the way we handle our passengers. The APPRs were an attempt to draw the line in the sand and say, “Here's a process that we think would work.”
Unfortunately, in my opinion, there are some elements of the language in those APPRs that still leave a lot of discretion, as far as I'm concerned, to the airlines in having the ability to escape the compensation clauses that are supposedly contained in there. I think it's incumbent on the committee and on the regulators to close some of those issues.