One of the things we see happening in the Canadian aviation marketplace is what I would say is a gradual reduction in the integrity of airline managers when looking towards making passengers enjoy their trip. What we see happening is that more and more decisions are being made by the airlines to look at minimizing the impact on profitability. That's where we have the traditional fight going on between customer service and dealing with profitability. The pendulum has swung, at this point in time, towards profitability because of the fact that the airlines have been short of profits over the last 24 months and are trying to catch up.
Will we come back to a pendulum point where customer service will in fact take precedence? Probably. I'm not sure how long it's going to take to get there, but it will happen. It will be a question of carriers all of a sudden deciding that customer service is worth more and trying to get some competitive advantage by providing a good level of service.
As to the EU model, I think they've had a lot of experience. They've had regulations in place for close to 20 years. It's interesting. They have kind of privatized the process of having people identify themselves as being subject to compensation. If you go on a U.K. or EU website—