Thank you very much to all of the panellists for their presentations. Certainly, I know members of Parliament are often very well versed in dealing with airports and airlines. We certainly hear from our constituents who have concerns when things go sideways.
For the first question I want to ask, perhaps I'll start with Mr. Lukács.
Numerous panellists mentioned the EU as a good model to follow. Another witness indicated that—I wrote down the language because it was excellent—chaos at the airports made us an international laughing stock. I think we saw a lot of issues with airplanes being held on tarmacs, for instance, because the customs halls were completely full. We heard a lot of those delays being attributed to the flawed $54-million ArriveCAN app. We heard about problems with CATSA causing massive security lineups, which had an impact as well.
Does the EU model that was referenced numerous times take into account all of the agencies, all of the parts of the passenger experience and the things that can go wrong with baggage, security, ground crews and airports? Does the EU model take those things into account, and is there any accountability for the agencies that provide services to passengers, in addition to the airlines? Obviously people pay the money to airlines and therefore expect to get rebates from them. Maybe you could comment on whether there are additional groups that are impacted by the EU legislation.