Thank you very much, Mr. Chair.
I want to go back to the complexity of the Canadian Transportation Agency's complaints system and the complexity of the air passenger protection regulations.
Finally, people say that all sorts of possible situations lead to all sorts of possible resolutions. So you have to rack your brains to figure out whether it's the carrier's responsibility or the other and under what circumstances, and all of that clogs up an administrative tribunal. We're talking about compensation amounts of $500, $1,000, or $2,000, and when you add in all the legal fees to go to court and the salaries of the officials to document and process the complaints, it ends up being very expensive.
During the pandemic, I had introduced Bill C‑249, which sought to simplify things by requiring people to be reimbursed when their flight is cancelled. It is not complicated. It's kind of like when I order a pizza: if I don't get it, I'll get my money back. It doesn't matter if there's a snowstorm, if the deliveryman hasn't put on his winter tires or if there's a lot of traffic: he still has to deliver my pizza, and he has to do it the same day, not three weeks later. Otherwise, he has to pay me back.
Wouldn't it be simpler to do it this way, rather than go through the trouble of inventing thousands of rules and hiring lots of civil servants only to have a system that doesn't work? Why not go back to my original proposal, Bill C‑249?
Ms. De Bellefeuille, what do you think?