I've seen you a number of times over the years. It's always good to see you.
Of course, we all know there have been turbulent times that we could describe as extremely challenging for airlines, for travellers and so on. We often hear some of our constituents complain and talk about how they've been ignored by airlines, or given information that they don't consider necessarily accurate.
For Mr. Gibbons, when airlines claim that flights are delayed or cancelled due to circumstances beyond their control, how is the accuracy or veracity of these claims verified?