Thank you so much, Chair.
I want to thank the witnesses for their testimony today. It's essential that we resolve some of the angst that travellers are experiencing, especially because we've had unprecedented disruptions in flights, delays and cancellations over the last few years. With things such as the mandatory ArriveCAN app, I'm sure there were a lot of complaints about that, too, and the COVID protocols, but that's not the area of concentration I'll be focused on today.
Today I'll be dealing specifically with the area of compensation. My first question goes to Mr. Craig Hutton.
You stated that compensation is provided for delays that are within the carriers' control. How is it determined whether or not it is within the carriers' control?