Thank you very much, Mr. Chair, and to everyone participating here today.
My first couple of questions come from of a CTV news report today. The Minister of Transport, Mr. Alghabra, had a presser at Ottawa airport. He said that he was referencing a bit of a summit they held last week. He said that talks included “standards for the Canadian Air Transport Security Authority and other government agencies.” The article goes on to say, “The wait time, as of Monday, to review air travel complaints made to the [CTA] can be more than 18 months.”
Does the CTA have a service standard for responding? We heard that the airlines have 30 days to provide information and that it's taking 18 months for the CTA to review complaints.
What is the service standard, and when can we expect it to be met?