Mark Strahl at the Transport, Infrastructure and Communities Committee

I'm sorry to interrupt, but I don't have a whole lot of time.

I understand there are different reasons for different lengths. Obviously, prior to having 30,000 backlog complaints, there would have been as service standard. Members of Parliament, for example, have information on service standards that they relay to their constituents, whether it concerns immigration or how long it takes to get a passport, etc. There is an ideal service standard.

Without getting into why some might take longer, what is that service standard when you don't have 30,000 backlog complaints? When APPR was first introduced, what was the service standard? Has it ever been met, and how do you plan to get back to it?