Thank you.
We continue to receive a high volume of complaints, although the pace has reduced since the summer. For example, we received 5,800 complaints in the month of August in comparison to the period before the APPR came into force when we received 7,600 complaints for the entirety of the fiscal year 2018-19.
Our current backlog is 30,000 complaints. Currently, 80% of those cases have been received since April 1, 2022. We continue to work to address these cases with the resources that we have and to review our processes to optimize our processing capacity as we go forward.
We've already found ways to more quickly review cases informally and formally through the batching of cases, that is, finding cases that have a common flight and being able to handle them with a larger volume, streamlining our manual processes.