As mentioned, we currently have communicated that it can take up to 18 months to have a case processed at the CTA. This is based on general average service times for different cases.
There are a variety of factors that contribute to how long a case takes to process. Some cases can be processed quite quickly in the early phases of facilitation where it's quite clear whether the airline has met its tariff or complied with the APPR, or if they have not. Other cases require a little bit further information to dig—