Our plan is to get back to the service standard. Our standards are really based on trying to go through a comprehensive review process of our complaint processes. We're examining elements such as our service processes and trying to find ways to streamline decisions to reduce the administrative burden and find those efficiencies. For example, we were able to streamline the intake of complaints and reduce failures of the applications from 50% of applications to 10% .
On November 28th, 2022. See this statement in context.