What information can passengers obtain to decide whether to pursue a complaint? I'm on flight that's been cancelled. I send an email to Air Canada, WestJet, or whatever airline I'm on. They send me back an email saying, sorry, we'll give you a voucher, but otherwise you're out luck. What information am I entitled to in order to decide whether I have a case to complain to the CTA?
On November 28th, 2022. See this statement in context.