Forty-three percent of the incoming complaints were related to flight disruptions, but obviously there are thousands and thousands of people who are affected by delays and cancellations. The CTA has an estimate of how many flights over the past couple of years have been delayed or cancelled. Do we have a ballpark estimate?
The number that was given to us by a previous witness was that 2% of passengers are actually pursuing complaints through the process. Does that seem like a reasonable percentage?