Chair, the way that works is as follows. We spoke earlier about batching complaints by flight so that there is some way of knowing what complaints were from a flight, so the facilitators who follow a particular flight or flight disruption are made aware of what the facilitated solution was in that particular case. That information is shared with the other facilitators who may have to deal with other complaints from the same flight, so there is a common understanding among facilitators as to what happened in that case.
On November 28th, 2022. See this statement in context.