Chair, I believe the answer to that question is yes. Of all the complaints, 97% are dealt with at facilitation, and then the rest go further in the process. That 97%, I should emphasize, doesn't always mean that all of the parties are happy with what happens in the facilitation stage, but there is an understanding that the solution reached in facilitation is the correct one.
On November 28th, 2022. See this statement in context.