Mr. Chair, we do, in fact, do a survey of the passengers who bring complaints to us afterwards, and we do measure complainants' level of satisfaction with our service.
On November 28th, 2022. See this statement in context.
On November 28th, 2022. See this statement in context.
November 28th, 2022 / 4:10 p.m.
Director General, Analysis and Outreach Branch, Canadian Transportation Agency
Mr. Chair, we do, in fact, do a survey of the passengers who bring complaints to us afterwards, and we do measure complainants' level of satisfaction with our service.
See context to find out what was said next.