Mr. Chair, we do, in fact, do a survey of the passengers who bring complaints to us afterwards, and we do measure complainants' level of satisfaction with our service.
November 28th, 2022 / 4:10 p.m.
Director General, Analysis and Outreach Branch, Canadian Transportation Agency
Mr. Chair, we do, in fact, do a survey of the passengers who bring complaints to us afterwards, and we do measure complainants' level of satisfaction with our service.
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