Chair, the number that we found to be a reasonable approximation that we use for forecasting complaints into the future is that roughly 1 in 5,000 passengers will issue a complaint.
On November 28th, 2022. See this statement in context.
On November 28th, 2022. See this statement in context.
November 28th, 2022 / 4:15 p.m.
Director General, Analysis and Outreach Branch, Canadian Transportation Agency
Chair, the number that we found to be a reasonable approximation that we use for forecasting complaints into the future is that roughly 1 in 5,000 passengers will issue a complaint.
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