If I understand correctly, the agency deals with the complaint through facilitation or the administrative tribunal, but there is no proactive approach with other consumers who may have been similarly harmed on the same flight. So there is no incentive for an airline to properly inform passengers. It will say that if one out of 300 consumers files a complaint, there will be at most one out of 300 who will receive compensation, while the others will get nothing. That's more or less my question for you.
On November 28th, 2022. See this statement in context.