Thank you very much, Mr. Chair.
I'll begin with Mr. Gibbons.
I really liked a point you made earlier. You said that there was an audit by the Canadian Transportation Agency to determine if there was proper categorization when flights were cancelled or delayed, for example. It appears that there was no miscategorization of any of the 500 flights that were audited. So generally speaking, there seems to be a good categorization when flights are affected by cancellation, change or delay. Perhaps I'll ask Mr. Morrison about this later.
Furthermore, it was mentioned earlier that it is estimated that only one passenger out of 5,000 will file a complaint and take action with the CTA.
Wouldn't it make sense that if compensation is offered to a passenger on a flight as a result of a particular situation, such as misclassification or misinterpretation, that this compensation be extended to all passengers on the flight, systematically?