Fair enough.
I would now like to talk about the Air Passenger Protection Regulations.
The consumer associations we have heard from at the committee all said, one after another, that the current system was too complex. When consumers feel they have been treated unfairly and they submit their complaints, the burden of proof lies entirely with them. In addition, they are dependent on the information provided to them by the airline companies, and that makes the situation particularly difficult for them.
Consumer associations are asking that the burden of proof be reversed, so that it would be up to the airline companies be transparent, rather than it being up to consumers to provide all the evidence and do all the work.
Do you think this would be a good approach to adopt for modernizing the Air Passenger Protection Regulations?