I would like to conclude this presentation by asking a question that we are all seeking to answer. How can we improve the situation in the future, at least as far as Mother Nature will allow?
First, there has been a lot of talk about the Air Passenger Protection Regulations. As we have done and will continue to do, we comply fully with the regulation obligations. However, recent travel disruptions have been the result of major weather events. There is no protection regime in the world, including the regulations, that requires air carriers to be liable for financial compensation in cases of force majeure.
As well, the air transport system consists of many stakeholders working together to move passengers safely and efficiently. Each entity has an independent role to fulfill to make the system work, but airlines are the only ones with enforceable standards and financial obligations. There needs to be shared accountability.
The government should also take a broader view on policies to support the industry, and invest in and modernize infrastructure. At present, hundreds of millions of dollars are taken from passengers and the industry in taxes, fees and airport rents, and put into general revenue. This money should be reinvested in air transport infrastructure.
We need to move forward with digitization, facility upgrades and other improvements. These would benefit people by making everyday travel easier, and ensuring that the system is robust enough to withstand irregular operations.
Thank you for your attention.