Thank you for your question.
As I mentioned in my remarks, we have no financial obligation, but we obviously have an obligation to communicate with passengers, provide information and “reprotect” them. We are sorry for the passengers who had to wait to be “reprotected”, and we sincerely apologize.
The difficult thing about these situations is that they create an influx of calls that are all redirected at the same time to the call centres, which increases waiting times. I can tell you that we have made sure to offer employees overtime and many have volunteered. We have more employees than we had in 2019, but we will continue to review our practices. We will continue to hire people to improve that part of our service. Still...