Our position before the committee is that yes, the Air Passenger Protection Regulations need to be reviewed, but the committee should take into account that there are a range of stakeholders in the air transport chain. Every stakeholder has roles and responsibilities to ensure that passengers, our customers, get good service.
At the moment, the regulations only apply to airlines, which are the only ones with obligations and service standards to comply with. Our position is that the regulations need to be strengthened to take into account all stakeholders in air transport.