Thank you very much, Mr. Chair.
Gentlemen, I thank you for being with us. You know full well, I'm sure, that the committee is not meeting today to find fault with your response to the storm. You don't control the weather, any more than I do, although we all wish we could control it a little.
It's really the customer service that's the problem.
In the case of Sunwing, we're talking about people having to wait for seven hours on a plane, without adequate food, when section 8 of the Air Passenger Protection Regulations requires that when a delay lasts more than three hours, passengers must be allowed to disembark the aircraft.
There are also stories of people being stuck in airports and having to sleep on chairs, which is not the worst, or on the floor. Also, people couldn't get through to the line to find out what was going on and lacked information, even though the regulations call for updates to be given to passengers every 30 minutes.
These are the things we are discussing, because they are your responsibility. The point here is to find, not culprits, but viable solutions for everyone. That was the point I wanted to make.
Mr. Corrado, from Sunwing, I'll start with you. How will you ensure that people are never again stuck on a plane for seven hours on the tarmac, and that section 8 of the Air Passenger Protection Regulations is respected at all times, regardless of the conditions?