Indeed, this would be important. Most independent agents are women and this is their only income. Let's say it's highly damaging that people do their work without receiving compensation. We would like these people to be compensated.
Mr. Rheault, as I said at the beginning, no carrier can be reasonably held responsible for a weather bomb affecting all of Canada, that is clear. However, we are not here today to talk about the weather, but to talk about the resources and information that Air Canada passengers want to have access to.
How are you going to organize things so that there are no more inordinate wait times? People try to call agents, but there is no answer or even an offer of a return call or an answering machine. People are on hold. They have to wait for hours in line at the airport to get answers. How are you going to ensure that customer service in emergencies or crises is adequate and better planned?