Ms. Flint, I appreciate your testimony.
I have trouble understanding how terminal 3's baggage system went down in the Canadian winter. It sounds to me like you didn't put your winter tires on and you're surprised that you got stuck in the snow.
How would sprinkler pipes freeze? How would terminal 3's baggage facilities not be able to keep up with Canadian winter? Does that not indicate a lack of adequate planning for a winter event on Pearson's part?