I would suggest that you didn't build resiliency in there or people wouldn't have been stranded and you wouldn't have been selling flights that you weren't able to handle.
My next question is for WestJet. You've mentioned a couple of times today that you offered passengers three nights of hotel accommodation. Yet during this mess it was widely reported there were no hotels, so passengers were stuck in the airport. It was late at night, so there were no WestJet representatives available.
What are you doing to fix those issues going forward?
There is nothing worse than not even having the representative available and not being able to get through to somebody to find out what's going on.