Thank you, Chair.
Thank you to our witnesses for being with us today.
I represent Oakville North—Burlington and most of my constituents travel through Pearson airport, so I'm going to start with the GTAA. I want to talk about the issue with luggage.
You mentioned that the winds were from a different direction and freezing and you made it sound like that was the only issue, yet I know that passengers both before and since then have had problems with luggage that has not arrived, or there have been extended delays in receiving it, particularly during the Christmas period when people didn't receive their luggage.
I'm wondering if you could just comment on the processes for what happens with luggage and how it gets to passengers when it is delayed.